Empowering your customers to self-serve: The role of customer portals in driving business outcomes

Hosted by UNRVLD, we delved into the role of self-serve portals in supporting customer needs and driving operational efficiencies within your business.
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On the agenda:

• ‍UX design and user testing: empowering customer choice by ensuring they can easily find the information or services they need via user testing and iterative developments.‍
• Learn from your customers: using data collection to learn what customers value and continuously improve your service.‍
• Automation and AI: reducing repetitive and time-consuming tasks and free tour customer services teams to focus on what drives the most value for customers.
• ‍Scalability and flexibility: building on architecture that can accommodate future growth, evolving customer needs, and technological advancements. ‍
• Continuous improvement: establishing a culture of experimentation and innovation by regularly soliciting feedback from customers and internal stakeholders. Monitor KPIs and metrics to track the portal's effectiveness and identify areas for enhancement.

Attendees joined us and other C-suite executives for this invite only webinar with a delicious breakfast hamper provided.

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