Dŵr Cymru Welsh Water is a not-for-profit company which supplies drinking water and wastewater services to most of Wales and parts of western England.
We’ve removed inherited technical debt and are harnessing the full capabilities of Sitecore, integrating back-end systems to deliver automation and optimised content across all touchpoints.
We’ve embedded innovation into the 3,000-strong company culture to deliver a state-of-the-art digital customer experience to 1.4 million businesses and homes, who receive 828 million litres of water every day.
Welsh Water is now able to deliver optimised digital services including online forms, an automated ‘submit meter reading’ feature and a portal allowing customers’ access to multiple services through a single login.
With improved online payments and webform submissions and a significant decrease in billing calls, the future roadmap is driven both by an ongoing programme of service enhancements and supporting the critical work of the water efficiency team.
Thank you … for listening, understanding our direction of travel, challenging our thinking, telling me ‘NO’ - and for your hard work making it all happen.